Stephen Soo, business coach for brokers and business owners, smiling in a light blue blazer

The Hidden Cost of Holding On in a Tough Market

Right now, plenty of brokers and business owners aren’t standing still by choice. The market put them there.

Rates, costs and confidence have all moved against you. So you hold on. You keep the team the same size, push back the new hire, park the marketing and wait for things to settle.

That makes sense when it’s tough. It’s also expensive. And you’re not the one paying most of the bill.

Who pays when you hold on

Your best person leaves

Good people want to grow. When there’s nowhere to go, they don’t complain. They update their LinkedIn. Then you’re hiring and training in the same tough market you were trying to ride out, while your clients get used to someone new.

Your income stays flat while your costs don’t

When things get tight, owners cut their own pay first. Rent, software, insurance and wages keep going up. Every month you hold on, the gap between what you earn and what it costs to run the business gets wider.

Your client experience stops improving

You stop investing in follow-up, systems and service because it feels like a cost. Your competitors keep going. Clients don’t see your reasons. They see a business that feels a step behind, and the next referral goes somewhere else.

You carry every shock on your own

No spare cash. No second pair of hands. No pipeline you can count on. When a deal falls over, a client leaves or a staff member gets sick, it lands on you. There’s no buffer, so you become the buffer.

Growth isn’t ambition. It’s protection.

Growth isn’t about a bigger office or a flashier brand. It’s how you protect the people who rely on you.

  • A clear path keeps your best people.
  • Stronger margins let you pay yourself what you’re worth.
  • Better service keeps clients and brings in referrals.
  • A healthy pipeline and cash in the bank give you room to absorb a bad month.

In a tough market, that matters more, not less.

What growth looks like when times are tough

Growth in a tough market isn’t about spending big. It’s about small, deliberate moves that build a buffer.

  1. Know your numbers. Look at where your profit comes from and where your time goes. Many owners find a leak they didn’t know they had.
  2. Fix one leak first. It might be clawbacks, slow follow-up or work you should hand off. One fix can free up more than a new client brings in.
  3. Give your best person a next step. A bigger role, a clear goal or a new skill to build. It costs a lot less than replacing them.
  4. Build one reliable source of new work. A referral partner you meet every month will do more than a campaign you run once.

A question to sit with

What has holding on cost you this year?

Think about the people you didn’t hire, the pay you didn’t take, the clients who drifted and the stress you carried on your own. Then ask what it will cost you if 2027 looks the same.

Let’s look at it before December

If holding on is costing you more than you’d like, don’t wait for the market to give you permission to move.

Book a meeting and we’ll look at where you’re stuck and what to fix first. Or join Grow 2027, my 3-day online workshop for brokers who want more leads, less clawback pain and more profit.